Orders may only be placed through qualified distributors. If you need a distributor, contact us and we'll get you connected with one. See below for additional ordering guidelines.
Placing an Order:
Orders are only accepted from qualified promotional products distributors. For tax reasons, third party billing is not permitted.
How to Order:
Submit your PO in the form of a .PDF attachment along with your .PDF, .EPS or .AI Artwork via email to firstname.lastname@example.org. Your complete purchase order number as generated on your PO form must be placed in the subject line of your email.
Failure to include your PO number or providing any formats other than those outlined above may result in processing delays.
Please send all POs and artwork for imprinting to: email@example.com
After receiving your order, we will send you an Order Acknowledgement. Please read carefully and contact us immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.
All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders are accepted on most orders for an additional charge.
Artwork for printed pecies and imprinting must be emailed to firstname.lastname@example.org in the form of vector artwork with all text converted to outlines. Accepted files are .ESP, .AI or .PDF
Unsupported Art File Formats: QuarkXPress, PageMaker®, InDesign, Freehand®, Microsoft® Office (Word, PowerPoint, and Excel) will also not be recognized through the art acceptance process.
Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number, and/or PCNA order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor's file to another without written permission from the original distributor. Art files greater than 18 months must be resubmitted.
Customer Proof Approval:
We must receive your written proof approval, shipping information, and credit authorization before production commences. Once approval is received, any changes to an order may incur additional costs and production time. The following proofs are available:
- Digital Proof - Free
- For all exact reorders after order clearance.
- For all orders with new artwork after order clearance.
- Additional Lead Times Needed
- All VanHoy Pottery Mug orders over 50, Allow 28 days | Over 100+, Allow 32 days
If your order is needed sooner, please note the event date on your purchase order and we will do everything possible to support your request.
We use FedEx as our standard carrier for U.S. domestic shipment quoting purposes. Once your order is shipped, we will send you an Advance Shipping Notice, which includes a tracking number.
Payment must be made after receipt of written proof approval and all order information including shipping addresses. Production of order commence once your payment has been accepted through our online payment portal.